Refunds & Cancellation

Last updated: 13 November 2026

Cancel a subscription

You can cancel through the Paddle customer portal reached from Radessa or your Paddle purchase email. Cancellation prevents the next renewal and normally leaves paid access available until the end of the billing period already paid for.

Full refunds

If a full refund is approved, the associated Radessa paid entitlement may be suspended or ended immediately.

UK cancellation rights

UK consumers can have statutory cancellation rights for distance contracts and digital content. Nothing on this page removes any statutory right that applies to you.

Faulty digital content

If the software is faulty or does not match what was promised, you may have remedies under applicable consumer law.

Paddle refunds

Paddle is the Merchant of Record for purchases and may process refund requests under its buyer terms and applicable law.

Failed renewal payments

If an existing subscription renewal fails, Radessa may temporarily keep paid access active during a short grace period while the issue is corrected. If payment remains unsuccessful, paid access may be suspended.

Contact

Email support@radessa.co.uk and include the email used for purchase and the Paddle transaction or invoice reference where possible.